| |
| For Other Success Stories - Please Click Here |
 |
Revenue Assurance Increases Access Revenue by Over $4M Annually in Two Weeks!!
Business Issue - Inaccurate provisioning and ineffective manual cleanups were causing a Tier 1 carrier
to lose millions of dollars in terminating access revenue. The carrier knew they
were completing their competitor’s calls while incurring costs and not realizing revenue they were entitled to as no AMA was being
generated.
Solution - Honovi implemented the Trunk Group AMA (TGAMA), which performs automated verification and
correction of network trunk groups. Utilizing a closed loop approach to identification, approval and automated corrective
action, the carrier was able to validate and correct their entire network in less than two weeks.
Benefits - The Tier 1 Carrier scored a quick win and increased access revenue by over $4M US annually.
|
 |
 |
Network Operations Reduces OPEX with Automated Provisioning
Business Issue - Maintenance of Network Elements due to Local Exchange Routing Guide (LERG) changes created excessive workloads that were being performed manually by highly paid technicians. Incorrect and incomplete translations caused increased cost and reduced revenue.
Solution - Honovi implemented the Switch Code Maintenance System (SCMS), which performs automated LERG maintenance. Utilizing internal data sources that coordinate timing between carriers, SCMS can automate the translations required for over 95% of the Modify, Establishes and Disconnect transactions.
Benefits - RBOC reduced operational costs by over $1M US annually per year.
|
|
 |
Network Operations Reduces Access Cost and Recovers Lost Revenue
Business Issue - Lifecycle Management of the Network was expensive, incomplete and required manual efforts to identify and eliminate defects. Highly paid engineers historically performed these functions, but the process was fragmented and was incapable of performing analysis using corporate standards.
Solution - Honovi implemented theValidator which performs Network Integrity Validation and automated corrective action. By combining switch extracts with Tariff's, dial plans, portability lists and business rules, theValidator identified missing or inactive Exchanges, lines incorrectly provisioned, number portability errors and avoidable expenses due to routing errors.
Benefits - theValidator identified over 4 million defects and performed automated corrective action in 2003 resulting in over $25M dollars recurring revenue uplift and access charge reductions.
|
|
|
Eliminate Customer Credits due to Billing and Translation Errors
Business Issue - Customer complaints and the difficulty in maintaining complex calling plans caused large credits to be issued and overwhelmed marketing personnel responsible to provide accurate provisioning guides. Technicians who used these transactions were continually performing corrective action due to errors in the upstream process.
Solution - Tuned to the client's financial constraints, Honovi implemented theValidator in a Service Bureau arrangement. Combining switch extracts with provisioning guides and calling plans, Honovi created automated updates that were applied directly to the network elements. Billing organizations received updated guide tables to synchronize Marketing, Network and Billing Operations. This process is ongoing and performed monthly.
Benefits - Our client was able to measurably reduce customer credits and reduce trouble tickets due to billing disputes. Service Representatives now quote Calling Plans that are accurately provisioned in the switches and processing usage for billing invoices.
|
|
 |
Wholesale Business Unit Eliminates Lost Revenue
Business Issue - Wholesale business units for an International Carrier utilize a concept termed "Bill and Keep" with other carriers to reduce complexities in billing. Critical to this process is the complete and accurate creation of Automated Message Accounting (AMA) records for downstream billing systems. The client believed they were losing money on these contracts, but could not identify where the leakage was occurring.
Solution - Honovi's Analytical Usage Module (AUM) combined SS7, AMA, Billing and Network reference data to uncover a translation error that resulted in unbillable AMA being created. Honovi isolated the discrepancy to specific trunk groups that were the root cause of the problem.
Benefits - Client was able to recoup and protect revenue streams valued at over $6M US.
|
|
|
Revenue Assurance Team Identifies Stranded Assets and Eliminates Lost Revenue
Business Issue - Client's Revenue Assurance Team made a proactive decision to audit 10 of their network elements to ensure Local Calling and Line Rate Center assignment was being performed correctly. Identifying errors in the initial provisioning and code point maintenance would enhance revenue streams and reduce customer complaints.
Solution - Working closely with the Network Operations and Revenue Assurance teams, Honovi performed Validator studies on selected markets in a Service Bureau Mode. By combining Tariff, Provisioning Guides and Switch extracts, theValidator identified errors and created corrective action that was applied directly to the switches. Lines provisioned incorrectly were sent to their Service Order Organization to be corrected and flow to the required support systems.
Benefits - Honovi uncovered thousands of lines assigned to the wrong rate center, translation errors that caused lost toll revenue and recovered high value assets that were stranded in the Network.
|
|
