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SMART CUTS
Sales Management Analysis & Report Tracking

SMART was a productivity and incentive solution designed to measure actual performance of Service Representatives in a revenue generating call center. SMART measured individual performance by product against goals defined by management. SMART provided Executives with daily reports on Sales activities and the effectiveness of Direct Mail, Outbound Call and other multi-media Sales campaigns.
CUTS - Customer Usage Tracking System

CUTS is a Decision Support Data Warehouse collecting and processing over 200 million call detail records (CDR) daily. CUTS is used for Capacity Planning, Development of Optional Calling Plans (OCP), Reciprocal Processing with IXC's and Sales/Marketing teams for Virtual Private Network (VPN) design and pricing.

ARS ASAC
Automatic Route Selection (ARS)

Honovi's initial translation application automated customer specific Automatic Route Selection provisioning. An ARS is a dialing plan designed by the customer that allows them to control how their local, toll and internal phone calls are routed. The manual creation of an ARS is very inefficient and filled with errors due to the labor-intensive process of manually assigning individual NXX's to their correct route.

Honovi's ARS solution reduced the cost of provisioning an ARS by 90% and cut the implementation timeframe to as little as 2 to 3 hours. Marketing representatives answered a series of questions based on customer requirements. From the answers, Honovi's solution automatically processed the request and performed the required translations. The benefit of the automation was increased efficiencies and reduced costs due to standardized translations, reduction in rework and streamlining of the processes.
ASAC

ASAC is a web-based application designed to manage and track structure access (Telephone Poles, Conduit, etc.) requests for a major RBOC. CLEC's, municipalities and other communications companies submit requests to lease facilities from the RBOC.

An integrated workflow ensures that all activities are assigned and worked in a timely manner. Customer correspondence is handled automatically thru an XML-based merged document system. The solution also has a full reporting module and performance metrics that track compliance with federally mandated timetables. A billing module provides further integration to ensure the proper revenue is being collected for all structures being leased.
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