Network Operations Reduces OPEX with Automated Provisioning
Business Issue – Maintenance of Network Elements due to Local Exchange Routing Guide (LERG) changes created excessive workloads that were being performed manually by highly paid technicians. Incorrect and incomplete translations caused increased cost and reduced revenue.
Solution – Honōvi implemented the Switch Code Maintenance System (SCMS), which performs automated LERG maintenance. Utilizing internal data sources that coordinate timing between carriers, SCMS can automate the translations required for over 95% of the Modify, Establishes and Disconnect transactions.
Benefits – LEC reduced operational costs by over $1M US annually per year.
Revenue Assurance Increases Access Revenue by Over $4M Annually in Two Weeks!!
Business Issue – Inaccurate provisioning and ineffective manual cleanups were causing a Tier 1 carrier to lose millions of dollars in terminating access revenue. The carrier knew they were completing their competitor’s calls while incurring costs and not realizing revenue they were entitled to as no AMA was being generated.
Solution – Honōvi implemented theValidator, which performs automated verification and correction of network trunk groups. Utilizing a closed loop approach to identification, approval and automated corrective action, the carrier was able to validate and correct their entire network in less than two weeks.
Benefits – The Tier 1 Carrier scored a quick win and increased access revenue by over $4M US annually.
Network Operations Reduces Access Cost and Recovers Lost Revenue
Business Issue – Lifecycle Management of the Network was expensive, incomplete and required manual efforts to identify and eliminate defects. Highly paid engineers historically performed these functions, but the process was fragmented and was incapable of performing analysis using corporate standards.
Solution – Honōvi implemented theValidator which performs Network Integrity Validation and automated corrective action. By combining switch extracts with Tariffs, dial plans, portability lists and business rules, theValidator identified missing or inactive Exchanges, lines incorrectly provisioned, number portability errors and avoidable expenses due to routing errors.
Benefits – theValidator identified over 4 million defects and performed automated corrective action resulting in over $25M dollars recurring revenue uplift and access charge reductions.
Eliminate Customer Credits due to Billing and Translation Errors
Business Issue – Customer complaints and the difficulty in maintaining complex calling plans caused large credits to be issued and overwhelmed marketing personnel responsible for providing accurate provisioning guides. Technicians who used these transactions were continually performing corrective action due to errors in the upstream process.
Solution – Tuned to the client’s financial constraints, Honōvi implemented theValidator in a hosted solution. Combining switch extracts with provisioning guides and calling plans, Honōvi created automated updates that were applied directly to the network elements. Billing organizations received updated guide tables to synchronize Marketing, Network and Billing Operations. This process is ongoing and performed monthly.
Benefits – Our client was able to measurably reduce customer credits and reduce trouble tickets due to billing disputes. Service Representatives now quote Calling Plans that are accurately provisioned in the switches and processing usage for billing invoices.
Revenue Assurance Team Identifies Stranded Assets and Eliminates Lost Revenue
Business Issue – Client’s Revenue Assurance Team made a proactive decision to audit 10 of their network elements to ensure Local Calling and Line Rate Center assignment was being performed correctly. Identifying errors in the initial provisioning and code point maintenance would enhance revenue streams and reduce customer complaints.
Solution – Working closely with the Network Operations and Revenue Assurance teams, Honōvi performed theValidator studies on selected markets in a Service Bureau Mode. By combining Tariff, Provisioning Guides and Switch extracts, theValidator identified errors and created corrective action that was applied directly to the switches. Lines provisioned incorrectly were sent to their Service Order Organization to be corrected and flow to the required support systems.
Benefits – Honōvi uncovered thousands of lines assigned to the wrong rate center, translation errors that caused lost toll revenue and recovered high value assets that were stranded in the Network.
Network Operations Reduces OPEX with Automated Provisioning
Business Issue – The Carrier realized that maintaining their network trunking and routing was consuming too many high value resources. OPEX needed to be reduced so they sought an automated process.
Solution – Honōvi implemented the Trunk and Routing Automated Maintenance (TRAM) module to automate the carrier’s network trunk translations and mechanized routing changes. The carrier’s service order and inventory / design systems provided TRAM the appropriate information for automating the process. Using the carrier’s business rules, TRAM built the trunk translations and modified the routing for the appropriate traffic.
Benefits – Carrier reduced operational costs by over $1.5M US annually per year.
Carrier automates their PRI and SIP Customer translations
Business Issue – Competition drove a carrier to reduce the time for implementing and maintaining customer PRIs and SIP services. Manual processes were not meeting their customer’s demands.
Solution – Honōvi implemented the Trunk and Routing Automated Maintenance (TRAM) module to automate the customer PRI and SIP service translations. Feeds from the Customer Order and inventory / design systems provided the BTNs, DNs, Features and network equipment. Using this data along with the carrier’s business rules, TRAM automated the activation as well as augmenting and maintaining customer features.
Benefits – Carrier significantly reduced their time to service for Customer PRI and SIP services. Additionally, they were able to reduce their operational costs by over $1M US annually per year.